Terms & Conditions
These terms apply to all chimney sweeping work carried out by Flue Fighter.
Booking & cancellation
Appointments are confirmed by phone, email or WhatsApp. If you need to reschedule or cancel, please give at least 24 hours' notice so the slot can be offered to someone else. Repeated missed appointments without notice may incur a 100% cancellation fee.
Payment terms
Payment is due on completion of the work. Cash, card and bank transfer are all accepted. Prices quoted are for a standard single-flue sweep; additional work is agreed with you before it is carried out.
What's included in a standard sweep
A full brush and vacuum sweep of the flue, a visual inspection of the appliance and accessible flue components, a smoke draw test, and a HETAS sweeping certificate issued on the day. Furniture and floor coverings around the hearth are protected with sheets during the work.
Liability
Flue Fighter is fully insured and holds £2m public liability cover. Pre-existing defects found during a sweep will be reported to you, but Flue Fighter is not liable for faults or damage that existed before the visit. Please ensure the appliance has been cold and unused for at least 12 hours before the appointment.
Certificates & records
A HETAS sweeping certificate is issued for every completed sweep. A record of your appointment and certificate is retained for six years so replacement copies can be issued if you need one for insurance purposes.
Complaints
If something isn't right, please get in touch within 14 days at hello@fluefighter.co.uk. Complaints are acknowledged within 2 working days and we aim to resolve them within 14 days. Unresolved issues can be escalated to HETAS.
Privacy
Details submitted through the contact form or by phone, email or WhatsApp are used only to arrange and carry out your appointment and to issue your certificate. They are never sold or shared with third parties for marketing. You can ask for your details to be deleted at any time by emailing hello@fluefighter.co.uk.